Refund policy
The item I received is not the item I ordered
Provided the item is unopened and in mint condition we’ll replace the item. To receive your replacement you must return the original item to International Sweets. You will be provided with a no-cost return addressed courier satchel (or similar) and we will process your replacement within 1–3 days business of receiving your item.
The item I ordered arrived Damaged.
International Sweets is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Courier Post on 0800 268 743 or Aramex on 09 634 3704.
Please save all packaging materials and damaged goods before filing a claim.
If we confirm that the item was damaged before leaving International Sweets or caused by inadequate packaging, your item will be replaced by International Sweets free of charge. If the goods are damaged we will meet our obligations under the Consumers Guarantees Act to provide a remedy.
The item I ordered did not arrive
If your item did not arrive the first thing to do is request a “track and trace” on your item from the Courier Post or Aramex tracking emails we send out.
Alternatively you can call Courier Post on 0800 268 743 or Aramex on 09 634 3704.
If the “track and trace” on your order indicates that it has been delivered, but you’re unable to find it or it hasn’t been delivered within the time frame we will start an investigation with Courier Post or Aramex on your behalf.
Regrettably, neither International Sweets nor Courier Post and Aramex are able to refund or replace items that have been lost, damaged or stolen after being delivered to your property. Our default option is “No Signature Required”.
I've changed my mind and no longer want the item I ordered
Change of mind returns can be processed as long as it has been agreed by International Sweets and the item has been returned within 7 days of dispatch and is unopened and in mint condition. The shipping for the return will also be at the cost of the buyer. Once we have the item in hand we will assess the item and if everything checks out OK you will receive a Store Credit or refund less the restock fee and freight charges.
Best Before Date Policy
Overview
At International Sweets, we are committed to providing our customers with the highest quality products. To ensure transparency and satisfaction, we have established the following policy regarding products that are near to or past their best before dates.
Products Near Best Before Date
1. Products are considered "near best before date" when they are within 30 days of the indicated best before date.
2. All products near their best before date will be clearly labelled with the date to ensure customers are fully informed and the Best before dates will be displayed on the product description.
3. These products will be offered at a discounted price to reflect their proximity to the best before date.
4. Products near their best before date are eligible for returns only if they are damaged or defective, not simply due to being close to the best before date.
Products Past Best Before Date
1. Products are considered "past best before date" if the indicated best before date has already passed.
2. These products will be labelled with the date to ensure customers are fully informed and the Best before dates will be displayed in the product description. We will also have Dated displayed on the product.
3. Products past their best before date will be offered at a significant discount in our Clearance section.
4. Sales of products past their best before date are final. These items are non-returnable and non-refundable except in cases of damage or defect not related to the best before date status.
General Notes
We assure that all products sold, whether near or past their best before date, are safe for consumption as per New Zealand food safety standards.
Contact Us
For any queries or concerns regarding our best before date policy, please contact our customer service team at sales@internationalsweets.co.nz
Policy Updates
International Sweets reserves the right to update this policy as needed.
Restock fee
All goods ordered in error by the Customer or goods the Customer wishes to return the item due to change of mind are subject to a restock fee. The fee is 25% of the goods sales value. This applies if you change your mind, ordered it in error, unwanted Gift or just did not like it or did not suit you, so please choose carefully and read the descriptions in the listings
To start a return, you can contact us at sales@internationalsweets.co.nz